Whether it is delivering one single car or transporting a whole new set, choosing the right vehicle transport provider can be an extremely challenging task. From small and independent operators to big national names, the options can be confusing. And while the expense may seem like an obvious decider, there are several additional factors to consider when choosing a transportation company.
This may seem obvious, but it is surprising how many transporters do not have adequate coverage for transporting car and other vehicles, particularly more prestigious models. It would be best if you always asked what level of cover is provided and also for written evidence as added protection.
Having the correct and adequate licencing, including a valid Goods Vehicle Operator Licence, is a compulsion for any vehicle transport toto sports 4d provider. A licence is needed to carry goods in a lorry, van or other vehicles with either a gross weight of about 3,500 kg or unladen weight of more than 1,525 kg. There are also three different kinds of licence, so make sure that your provider has the correct paperwork and that their drivers are fully trained and up to date with the required professional competence qualifications.
Your transport provider will inevitably have to perform some element of customer-facing work and so it is crucial to ensure they act as positive ambassadors for your company. Do they have decent uniforms? Have they been trained in customer relations? Does the transport provider directly employ them? A company’s reputation in a market is valuable, and these are all critical questions that need answering to protect it.
The vehicle finance industry is strictly regulated, and any transport provider should be able to demonstrate its devotion to treating customers fairly. Most vehicle collections and deliveries go smoothly, but what happens when there is a problem such as unforeseen damage to a vehicle or an end-of-lease payment collection issue? It would be best if you were reassured that your provider could handle any unforeseen events professionally and in accordance with the Financial Conduct Authority’s rules and regulations.
Your transport provider may well be doing a good job, but can it be evidenced? A reputable provider will record and report on every element of a job, from the initial scheduling through to the final delivery. The information should be available clearly and in a user-friendly format that is compatible with your existing systems and processes.
There are many other things to keep in mind when it comes to appointing a transport provider, but if any potential candidate can’t meet these five essential criteria, then it’s time to keep looking.